The Clients that Got Away

Businesswoman at desk smiling as she talks to manLearning the hard way how to manage perceptions.

By Ed Mendlowitz
Call Me Before You Do Anything: The Art of Accounting

When I started out I lost clients. Very few, but still losses.

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Some couldn’t be helped, such as a bank wanting a larger, more established, and better-capitalized firm. But some, early on, could have been retained, and that is what I want to talk about today.