Are they employees or team members?
By Ed Mendlowitz
Call Me Before You Do Anything: The Art of Accounting
Colleagues complain that it is hard to train staff because they do not listen, and even if they were trained properly, they would then leave, preventing recoupment of the training costs.
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I hear what they are saying but do not agree with either premise. Training is essential and must be committed to by the partners and owners and become part of the firm’s culture.
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