What, just moving the resources around doesn’t work?
By CPA Trendlines Research
The Internal Revenue Service did a dismal job of answering phone calls in 2021, struggling to pick up the toll-free 1040 phone 11 percent of the time it rang. A year later, that number leaped to a still-dismal 29 percent.
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So Janet Yellen did what any Treasury Secretary would do: she gave the IRS a swift kick in the 1040 and committed the Service to answering at least 85 percent of calls in 2023 and cutting wait times in half.
And the IRS’s customer service representatives did it! Yay, right?
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