Bissett Bullet: Expertise Is Too Valuable to be Given Away for Free

Today’s Bissett Bullet: “When we can listen to our prospective client’s issues without giving away all the answers in our replies, we’ve got a chance of winning work.”

By Martin Bissett

It’s one of the hardest things to do in a professional selling situation. We want to oust the current accountant, we want to explain why we are a better choice and we want to demonstrate that we can solve their problems, but loyalty is a demanding mistress.

In the same way that our proposal should include the “what” not the “how,” we must appreciate that when we tell our prospective clients how to go about fixing their issues before we have their signature on a payment plan, we’re simply encouraging them to go back to their existing accountants and save themselves the pain of change.

Today’s To-Do:

Practice advising the prospective client “what” can be done to help them but not “how.”

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Get Your Personal House in Order

Eight questions to ask yourself.

By Martin Bissett
Winning Your First Client

You know the identity of your first client, and if you buy into you, then there’s a good chance of potential clients being prepared to do so, too.

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This is what we must remember about the purchasing of professional services such as accounting. If your prospective client is a Grade A or B style opportunity for your firm, then they are not buying the services you provide per se. The services are the vehicles of delivery; the means to the end.

The client is buying the relationship, and they are asking themselves:
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Bissett Bullet: Who Should I Say is Calling?

Today’s Bissett Bullet: “Imagine you’re a business owner and you’ve just had a meeting with an accounting firm. The meeting went really well; in fact they made a very positive first impression and you are seriously considering leaving your current accountant to work with them. You did forget to ask something, so you make a quick call to their office … and nobody knows who you are.”

By Martin Bissett

You could be forgiven for feeling a little deflated. Now imagine you called and instead were greeted by a member of their support team who not only knew exactly who you are but had been instructed to put you straight through should you happen to call.

This is a very easy and effective way to make prospective clients feel valued, prioritized and ingrained in your firm’s culture but simple though it is, your competitors will not do it. Stand out by making sure that clients are handled in this way by your firm.

Today’s To-Do:

Diarize time after a meeting or set aside time each week to brief support staff on all prospective clients.

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Believe in Yourself to Sell

young businesswoman looking in mirror

Perception, even your own, is reality.

By Martin Bissett
 Business Development on a Budget

“No man has the ability to step outside of the shadow of his own character.” – Robespierre

As far as our potential clients are concerned, how they perceive us is how we really are to them, regardless of the truth of the matter.

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Because of this, it’s important to realize that when we are meeting a new potential client who has not been referred to us, it does not matter what the reality of our value proposition is; it matters how that potential client perceives our value proposition. Therefore, to be effective in winning work, we must understand how we can positively influence their perception of us at each stage of the relationship-building process.
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Personal Accountability Moves You Forward

Young man facing image of himself

Eight questions to ask yourself.

By Martin Bissett
Business Development on a Budget

The secret to overcoming failure to correctly implement a successful business development strategy is by “winning your first client” and this starts by being accountable to someone for your performance.

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Now that “someone” may be your fellow partners in the firm. If you are a senior manager, that may be the partner to whom you report.
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