By Jennifer Wilson
One of the biggest shifts because of COVID-19 includes the move to remote work during the lockdown and the ensuing “a-ha” the profession experienced when they realized their people could be productive when working remotely – and most were doing it without child care to boot!
MORE: COVID Brought Us More and Better Client Communication
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Firms that investing in cloud technology, moving to paperless processes, putting a laptop in everyone’s hands, and supporting remote work in some form prior to the pandemic were in much better shape making the quick pivot to 100-percent remote.
Another big “AHA” was the realization that firms should have helped their clients move to paperless and be better prepared for remote work pre-pandemic.