ADVISORY & CONSULTING

How to Craft the Best KPIs

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businessman smiling while looking at tablet

How will the data be used?

By Ed Mendlowitz
77 Ways to Wow!

Key performance indicators (KPIs) are shortcuts and tools to give managers a quick grasp of essential activities enabling greater control. Whether a manager runs a business, not-for-profit, governmental unit, department or a small group, KPIs can help the manager be more effective, achieve goals and better serve customers, stakeholders or others relying on the organization.

MORE by Ed Mendlowitz
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Managers need to develop the KPIs that will help them the most. This development should be based on what they are doing now (with some tweaking) so they get four or five numbers daily that will not take more than three minutes to absorb, assess and activate changes, if necessary. Transparency and sharing the KPIs will also draw team members into the process.
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77 Client Needs to Consider

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man in glasses looking at document held by woman

You can take action starting today.

By Ed Mendlowitz
77 Ways to Wow!

This list is a guide to jog additional thought about a client’s business. I have done all of these, and, at some point, I started making a list to help me remember. I also used it to help staff choose a few items each time they performed services for a client as a value-added benefit to the client.

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The listing can also be used a guide for a separate engagement. Either way, the emphasis should be to provide information to the client about their business that the client does not already consider, focus in on or know about.
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Higher Wages, Fewer Jobs: A New Era for CPA Staffing

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AI and India Replace U.S. Staff in CPA Industry Shakeup.

The great restructuring: After the pandemic rebound, hiring gradually slows, finally going negative this year.

By CPA Trendlines Research

The nation’s tax and accounting firms are cutting job rosters even as they’re aggressively raising wages, signifying a structural retrenchment redefining how firms produce and deliver services, according to a new study by CPA Trendlines Research.

MORE Tax and Accounting Wages Hit Record Highs | Show Us the Money! Accountants Are Making More | Chris Vanover: Audit, Now with 100% Less Misery | The Disruptors | Gen AI in Accounting: Epic Transformation, or Overheated Hype? | AI Will Steal Your Job. And That’s a Good Thing | Accounting ARC | Steve Evans: Why Traditional Hiring Methods Fail | The Disruptors

U.S. firms are scaling back staff-level roles, favoring automation and offshore operations. Generative AI and cloud platforms now perform tasks once handled by entry-level staff, including reconciliations, bookkeeping, and basic tax prep. Simultaneously, more firms are offloading transactional services to overseas teams, particularly in India, in response to domestic labor shortages and cost containment efforts.

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What Empowerment Does for Your Firm

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two men talking across a table, one holding a sheet of paper, window and brick wall in background

Ten ways to get started.

By Alan Anderson, CPA
Transforming Audit for the Future

Empowerment seems like it would be the easiest attribute to build up in a firm, but it’s actually one of the hardest. Firms go to these Kumbaya events on leadership and trusting your team, but then when they go back to the office the next day, nothing has changed.

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Empowerment is last in my book because it’s the furthest from what clients value most. Clients look at What’s In It For Me – they value what’s relevant to them. But empowerment is the most important attribute in our framework. It’s the key to unlocking the power of your team.
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Hooda: Model a 7-Figure Firm in 10 Hrs/Week | The Concierge CPA

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Build a business that runs itself.

This is a preview. The complete episode is first available exclusively to PRO Members | Go PRO here
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The Concierge CPA
With Jackie Meyer
For CPA Trendlines

When Concierge CPA host Jackie Meyer met UK-based accountant Reza Hooda at GrowCon, they quickly realized they were professional doppelgängers.

Both transitioned from traditional tax firms to leading-edge advisory businesses. Both created proprietary pricing models. Both teach accountants how to reclaim their time, value, and purpose.

More Jackie Meyer

But Hooda’s journey is one every accountant needs to hear: the story of how he walked away from PwC, bought a traditional firm from his father-in-law at the worst possible economic moment (2008’s global financial crisis), and slowly rebuilt it—from paper files and printed emails to seven-figure advisory success, working less than 10 hours a week.

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