At the IRS, Short on Staff Means Short on Service

Guess who suffers?

By CPA Trendlines Research

It probably won’t surprise the average tax practitioner to learn that in the American Customer Satisfaction Index of federal agencies, the Internal Revenue Service ranks dead last.

MORE: Tax Pros Offer Advice for Small Businesses | Busy Season Barometer Finds Many CPAs in Transition | Marchternity: Just Say ‘No’ | News on IRS Is Maybe Sort of a Little Bit Good
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It accomplished the same dubious rank in Forrest Research’s U.S. Customer Experience Index of 221 companies and federal agencies.

Two sad things about this:
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What Makes an Excellent Tax Return Reviewer

BONUSES: A 10-question test (and answer key), plus 18 other issues you might want to test.

By Ed Mendlowitz
How to Review Tax Returns: The Field-Tested Update

Firms have to decide who will do the tax return review, and how qualifed they are for this. Ideally, trained tax department personnel are the primary reviewers. However, the bunching and compression of work often shifts some of the review to higher level, non-tax personnel such as audit managers and partners who might not have the comprehensive training, background, knowledge and experience to handle everything that comes up during the tax preparation process.

MORE: ‘Quick and Dirty’ Tax Review | When Returns Should Be Submitted for Review | Tax Follow-Up Worksheets Can Mean More Revenue | Stop Tax Return Review Shortcuts | Routine Is Key to Reviewing Tax Returns | Seven Types of Tax Return Reviews
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Additionally, in many firms, almost everyone on the staff will prepare some returns to ease the almost insurmountable burden on the tax department. That lack of trained preparers, though, places an added burden on the reviewers, making it important for them to be more aware and alert when they perform the review.
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Busy Season Barometer Finds Many CPAs in Transition

Join the survey. Get the results.

Dropping services … and clients. Help wanted.

By CPA Trendlines Research

The 2023 CPATrendlines Busy Season Barometer generally looks for the status of firms as they dig into this year’s tax filings. Practitioners tell us how things are going, how well they’re doing, what their main concerns are and what they see happening in local and national economies.

MORE: More CPAs See Worsening Economy | Has Early Tax Season Optimism Peaked? | Marchternity: Just Say ‘No’ | Marchternity: The Solution Is Community | Why the IRS Is Still Doing Data Entry By Hand | News on IRS Is Maybe Sort of a Little Bit Good | Why We All Hate the Tax Code | How Bullish Are You This Tax Season? | Accountants’ Top Problems for Tax Season 2023 | Tax Season 2023: Better or Worse?
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At the end of the survey, we ask what else we should know about their firms. This year, we’re receiving hints of firms in transition – slowing down, branching out, shifting gears, moving on, revamping business models and generally looking for a better business life.
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More CPAs See Worsening Economy

… especially for small businesses.

By CPA Trendlines Research

Accountants have a unique view of economies – local, national and micro. More than anyone else, they scrutinize numbers, the real numbers, the numbers that real companies and real families report. They see what’s really happening in black and white … and red.

MORE: Has Early Tax Season Optimism Peaked? | Marchternity: Just Say ‘No’ | Marchternity: The Solution Is Community | Why the IRS Is Still Doing Data Entry By Hand | News on IRS Is Maybe Sort of a Little Bit Good | Why We All Hate the Tax Code
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And what they’re seeing now, in terms of economics, according to latest results from the 2023 CPATrendlines Busy Season Barometer, doesn’t look good.

The economic future didn’t look good when the first responses came in, and now it’s looking a little worse.
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