Listen, It Could Happen to You
How to learn to anticipate client needs.
by Rick Telberg
Not to sound too much like your mother or anything, but couldn’t you do a little better job at your job? Couldn’t you do a little more to satisfy your clients?
More for CPA Trendlines PRO members on client service and retention:
- 5 Strategies and 13 Tactics for Client Retention
- Six Strategies to Stop Losing Business to Competitors
- If You’re Not Worried about Losing Clients…
We think that’s a good question. So we’ve been asking and we’ve been looking for what CPAs have to say about keeping clients satisfied.
Surprise: Hard work and knowledge aren’t Number 1. Neither are skills or knowledge.