Maybe a training session is what’s needed.
By Michelle Long and Sandi Leyva
The Ultimate Accounting Virtual Conference
Let’s talk about how to handle those “quick questions.” How many times do we have clients who say “I just have a quick question” and it’s never a quick answer?
MORE SMALL FIRM GROWTH STRATEGIES: How to Manage Client Expectations | How to Handle Price Sensitivity | How to Handle Referrals – And How Not To | Trashing the Spreadsheet: Best Practices in Modern Expense Management | How to Find Hidden Money for Your Clients | 3 Ways to Implement Value Pricing | How Small Firms Can Use Value Pricing | Building Reputation to Build Your Business | Your Existing Clients Are Your Best Leads | Need More Business? Focus on Referrals
What are we going to do? Are you going to bill? What about the time and effort to track and invoice your clients for those quick questions? What about the questions that are never quick?
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