Quality Work, Quality Service Not the Same Thing

Quality Work, Quality Service Not the Same ThingCompetence isn’t enough.

By Domenick J. Esposito
8 Steps to Great

Over the years, I have enjoyed reading and internalizing the insights of David Maister, highly regarded author, speaker and practice management consultant.

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Many years ago (circa 1993), Maister wrote a professional service firms article titled “Quality Work Doesn’t Mean Quality Service.”