By Steven E. Sacks
I’ve discussed the importance of collecting and storing institutional knowledge in the event of employee illness, resignation, relocation and acquisition. Not to be overlooked is to have the support of your employees to make this endeavor successful.
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Employees will want to know how it will personally benefit them, because after all, this is another function you have assigned them. You need a deft touch in explaining that documenting their experience and knowledge is not a “chore,” it is an integral component for preventing disruptions to operations during times of change – both anticipated and unanticipated.