Upselling Made Painless

You can do it in a way that makes your clients grateful.

By Ed Mendlowitz
Call Me Before You Do Anything: The Art of Accounting

My car had a recall notice and I had to bring it in.

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When I made the appointment, I was told to call the afternoon before to make sure they had the part in stock. Annoying, but I did and I was told they had it for me.