Organizational Change Starts and Ends with People

What is your firm’s social contract?

By Steven E. Sacks
The NEW Fundamentals

You read about companies every day: those that separate themselves from the competition by disrupting the norms and those that remain steadfast, much to their detriment. For the former, think about Amazon, Uber, Netflix and other “change agents.” Now, think about the latter: JCPenney, Kmart and Sears.

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As the late chairman and CEO of Intel, Andy Grove said, “Success breeds complacency. Complacency breeds failure. Only the paranoid survive.”