Organizational Trust: Top-Down and Bottom-Up

Businesspeople chatting around a water coolerAre employees angry? Take time to listen.

By Steven E. Sacks
The NEW Fundamentals

There should be trust among individuals, trust among teams and finally, trust within an organization. The first two have their particular challenges, but when you consider establishing trust across an entire organization, you have to address issues that have been wider impact such as how to communicate pending layoffs, changes in employee benefit packages, or the sale or merger of the firm or organization.

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A firm or company must explain the how as well as the what and the why when informing employees. Change can be shocking, it can be demoralizing and it can raise stress to unhealthy levels. It can also increase feelings of hurt and betrayal. We are in a state of flux because of the COVID-19 pandemic, which has only added to the tough challenges of globalization, technology and competition. These and other change agents have long been a source of angst well before the pandemic appeared on our radar screens.