Business Is About Relationships

Two businesspeople meeting over coffeeThere’s no secret sauce.

By Steven E. Sacks
The NEW Fundamentals

Business can usually be conducted by phone, videoconference or in person. It really doesn’t matter the approach; what is important is how you comport yourself – irrespective of whether the individual(s) with whom you are dealing are superiors, peers or subordinates. I can’t tell you how many times I have witnessed conversations that were best conducted behind closed doors. The old adage of praise in public, criticize in private is underused or completely ignored.

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When did we fall down on practicing the basics of common courtesy: returning phone calls, knocking before entering an office or saying “excuse me” when certain situations call for it?