By Frank Stitely
The Relentless CPA
We have been heavily in the numbers so far. Let’s take a break from that to discuss a factor that, while not heavily numeric, plays a big factor in managing WIP – employee productivity. Because capacity is the denominator in the Lean Six Sigma equation, and employee productivity is a big factor in capacity, employee productivity becomes a big factor in determining turnaround time.
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First, let’s dismiss from the room all the consultants, who tell us that time tracking and productivity metrics don’t matter. For the most part, these consultants have never managed or owned CPA firms. Rarely have they worked in firms for any length of time.