By Marc Rosenberg
“Feedback is the breakfast of champions.” – Ken Blanchard
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This post is divided into two sections:
- The progressive view of providing performance feedback, which a minority of firms today practice. Whenever something new appears in a major way, some firms are always slow to embrace it. Examples: proactive selling, going paperless, adopting the cloud and managing a CPA firm like a real business.
- The traditional view of providing performance feedback, which a majority of firms still practice today. If asked why the traditional practice continues, a common response is often, “That’s the way we’ve always done it. It ain’t perfect, but we are reasonably satisfied with it.””