Staff May Surprise You with Leadership

Two happy businessmen looking at digital tablet at desk in office3 lessons learned.

By Ed Mendlowitz
Call Me Before You Do Anything: The Art of Accounting

One time I was reviewing a time run and noticed a certain staff tax person, Elliot, kept appearing on clients he wasn’t assigned to and I wondered why.

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When I asked the people in charge of those clients what Elliot did, I was told that they either needed a tax question answered or some research done and asked him to do it. Elliot was one of the younger people in the tax department. I wondered why they asked him and not the tax manager.