By Steven E. Sacks
Often, we are so concerned about getting out a message that we don’t stop to think whether the delivery mechanism matches the nature of the content.
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In a face-to-face conversation, the reaction you get is immediate because you may have employed the wrong tone, selected the wrong words or chosen an inappropriate time to engage. Younger professionals who are observant, especially when admonished – either overtly or subtly – will learn from the experience. The signs are not as clear when it involves email communication or phone calls.