Courtesy Still Matters

Business people laughing at lunch in a cafe outdoorsWhy aren’t you more successful? Make sure this isn’t the reason.

By Steven E. Sacks
The NEW Fundamentals

Technology has overtaken the traditional forms of communication that include face-to-face interaction, telephone conversations and of course, the handwritten or typed note slipped into an envelope, affixed with a stamp and dropped in the mailbox.

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But wait. How can professionals succeed if the situation calls for in-person interaction if they have not been given the necessary training in the art of a conversation? Whether you are involved in a job interview or entertaining a potential client over a meal, how you exercise the appropriate behavior will determine whether a relationship is forged or tossed on the pile of failed results.