OUTLOOK: Soft Skills Are Front and Center

woman giving presentation to seven people with whiteboard and sticky notes

Leadership must be ready to challenge mindsets … and not slowly.

By Sarah Dobek
The Rosenberg MAP Survey

EDITOR’S NOTE: Every year, the Rosenberg MAP Survey asks the industry’s top consultants to share their observations from CPA firms across the country. How do you think the next 12 months will unfold? Also, how would you assess the last 12 months?

I believe that over the next 12 months, firms will continue to focus on ideal clients with a more strategic focus on client acceptance. This will help with bandwidth constraints, ensure strategic growth and protect resources. As an outcome, firms will be challenged to improve scoping conversations by considering their services.

MORE: OUTLOOK: It’s Time for a New Business Model | Rosenberg MAP: Partner Incomes Surge 11.4%
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Client experience standards will become a stronger focus as well. As a result of focusing on advisory and consulting services, they will identify and likely face challenges around skills development in these areas. Training and development inside firms will continue to evolve, and by next year, firms will be back in full swing with their soft skills development training if they weren’t already in 2023.
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OUTLOOK 2023: Consolidation Brings Challenges, Opportunities

Is your brand living its promise?

By Sarah Dobek

The profession will continue to see consolidation at all levels as mega firms continue to be created, presenting challenges and opportunities for middle-market firms. To compete, firms of all sizes will see a heavier focus on growth beyond their geographical boundaries. This will also require many more technical challenges and resources.

MORE: OUTLOOK 2023: Top Five Trends | OUTLOOK 2023: Compensation Gets Creative | OUTLOOK 2023: The Office Is Over | 2023 OUTLOOK: Private Equity Comes for Accounting Firms
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Labor force challenges will endure, and firms will continue working to augment their staff more deeply. Firms will continue to explore roles for those in their firm. While it will take many years for the collegiate institutions to catch up, defining clear paths and roles for client servers, relationship professionals and technical experts must happen as part of this professionwide change. Firms will continue to leverage operational support and continue asking questions about what they really must do and how to create new roles to support their firms.
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Learn How to Let Go and Let Someone Else Step Up

Young businesswoman talking to her client and using tabletThree ways for leaders to draw in more.

By Sarah Johnson Dobek

Encouraging new leaders and creating smooth transitions are easy goals to identify. Honing in on specific tactics to accomplish these broad objectives can be much more difficult. This post offers practical suggestions from current leaders at firms that are finding success at developing the leadership capabilities of younger team members.

MORE: Three Strategies to Keep Emerging Leaders Energized | Marketing: Not Just for Partners Anymore | Leadership Growth Is a Two-Way Street | Win with an Intentional Culture
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Leadership is one of the top issues facing accounting firms today. We often hear firms say they can’t find or don’t have good leaders in their organization.
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Five Steps to Getting Leads from Former Clients

Handle with care.

By Sarah Johnson Dobek
Inovautus Consulting

I was monitoring LinkedIn answers the other day and saw a post from a business owner asking if it was appropriate to approach former clients for the purposes of lead generation. Someone in the thread recommended that one should not contact former clients and instead, start from scratch.

MORE: Four Tips for CPAs Replacing Clients | Five Lead Generation Mistakes to Avoid | Four Ways to Propel New CPAs into Growing Your Firm | Four Ways to Help Young Rainmakers Build Their Skills | Seven Reasons Your Growth Plans are Stalled | Take the Pressure of ‘Selling’ Out of ‘Cross-selling’
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I disagree. It is one thing if you failed miserably with the client, but I can’t understand why you would abandon a relationship if you provided the client with good service and guidance.
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Four Tips for CPAs Replacing Clients

Longevity takes planning.

By Sarah Johnson Dobek
Inovautus Consulting

Do you have a strategy for replacing your aging clients? CPA firms and their clients have the same options when it comes to aging leadership. Those who choose to continue their business will do so through internal succession or by merging or selling. Then there are those who face unplanned succession or just choose to close up shop.

MORE: Five Lead Generation Mistakes to Avoid | Five Post-Tax Season Growth Ideas | Five Better Ways to Say No | Are You Solving Your Clients’ Problems? | Five Ways to Grow New Service Lines | Business Development and Sales Aren’t Scary
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Every accounting firm will face one of these situations at some point, so here are four things your accounting firm should consider as they look at client replacement.
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Five Lead Generation Mistakes to Avoid

Magnifying-Glass-1-150x150Who is listening?

By Sarah Johnson Dobek
Inovautus Consulting

We work with a lot of professional service firms. The one thing they always want is to generate more leads.

MORE: Five Post-Tax Season Growth Ideas | Six Tips for Winning More Proposals | Six Ways to Engage Young Managers, Staff in Firm Growth | The Right DNA for Growth | How Crisis Illuminates Your Biz Dev Skills | Business Development and Sales Aren’t Scary
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Many of them have more leads than they realize at their disposal, but they are making some common mistakes.
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Five Post-Tax Season Growth Ideas

Pull out your notes from client meetings.

By Sarah Johnson Dobek
Inovautus Consulting

We believe you should be marketing your services during tax season because it’s the very best time to grow your business. We also realize that many professionals experience a lull in their business development and marketing activities simply because seasons overlap.

MORE: Six Tips for Winning More Proposals | Four Ways to Propel New CPAs into Growing Your Firm | Four Ways to Help Young Rainmakers Build Their Skills | Seven Reasons Your Growth Plans are Stalled | Take the Pressure of ‘Selling’ Out of ‘Cross-selling’
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Spring taxes are followed by conference season, which leads into summer vacation – and next thing you know, kids are going back to school and the fall deadline is whispering your name. We want to see you grow in every season so we’ve compiled five ideas to keep your growth momentum going.
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Six Tips for Winning More Proposals

hGo beyond the basics.

By Sarah Johnson Dobek
Inovautus Consulting

The public accounting marketplace has become an increasingly competitive marketplace. You want to easily win more proposals, but decision-makers are savvy purchasers. No longer do they just talk to one firm; they often talk to multiple firms.

MORE: Four Ways to Propel New CPAs into Growing Your Firm | Five Better Ways to Say No | Are You Solving Your Clients’ Problems? | Five Ways to Grow New Service Lines | Don’t Confuse Marketing with Biz Dev | Business Development and Sales Aren’t Scary
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Whether you were referred to an opportunity through your network or the prospect found you through the fantastic interweb, we have six tips to help you be more successful with every swing at the plate.
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