Freeman, Dixon: What to Do When AI Steals Your Clients | Gear Up for Growth

Every client relationship is now up for renewal—and every partner has to learn how to compete.

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“The relationship gets you in the door, but it doesn’t get you the work,” says Karen Freeman, chief product officer, DCM Insights, and co-author of Activator Advantage: What Today’s Rainmakers Do Differently, in this episode of Gear Up for Growth, powered by CPA Trendlines and hosted by Jean Caragher, president of Capstone Marketing. “Once it’s competitive, it’s a lot harder to differentiate based on your past relationship.”

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Gear Up for Growth is tailored specifically for public accounting firms with up to 100 team members looking to expand their practices intelligently and efficiently.

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Freeman and co-author Matt Dixon, founding partner of DCM Insights, reflect on what they have learned one year after the release of their bestselling book. They discuss how AI, changing buyer behavior and increasing competition are reshaping growth strategies for accounting and advisory firms. Firms that rely on traditional relationship-based growth models risk falling behind.

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The Cost of Losing Clients

Money coming out of sink faucet and going down drain

Yes, you can put a number on it, and it might be bigger than you expect.

By August Aquila
MAX: Maximize Productivity, Profitability and Client Retention

It’s important to remember that the most valuable asset of any professional services firm is its clients.

Losing clients can be costly, but do you really know how much it can cost you? Let’s find out.

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The first step is to track client attrition. Be honest with yourself here. It’s important to know how many clients leave each year and why they leave. Most clients don’t leave because of fees. There are two main reasons people leave:

  1. You didn’t spend enough time with them (lack of service/attention).
  2. They didn’t receive sufficient value for the fees paid.

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Ten Tax Issues That Add New Revenue

Plus four “how much” questions you can put numbers to.

By Ed Mendlowitz
How to Build a Stronger Tax Practice

As you see each tax prep client you should keep a list of additional services you can offer them. Also, continue this list when you review each return.

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I prepare a list of follow-up items during a tax season on my Microsoft Outlook task list. These items are entered as the issue or idea arises. It is simple, quick and very satisfying. The next job will be to make the time to follow up with the client, and do your “good deed.”
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