What Do Clients Want? Take It from This Tough CFO Client [VIDEO]
How to move from a commodity to a valuable adviser.
satisfaction
Question: What’s Great Client Service Worth?
Answer: 10% to 25% more. More than 70% of potential clients say they’d be willing to pay as much as 10% more for a product or service if a company exceeded their expectations. And more than a third of buyers … Continued
Four Tough Questions Facing Every Accounting Firm about Client Service
And dozens of possible answers! At a recent staff workshop, there was a brainstorming session to answer some key questions about what constitutes excellence in client service. Four questions were placed on the table: 1. How can we make it … Continued
Can Your Clients Tell if You Are Faking It?
Take this quick, 10-question quiz to find out. Do you seek out opportunities to learn new things that will help your clients overcome their most difficult challenges? Selling value-creation advisory services is truly a slam dunk with most modern business … Continued
Client Service: The Only Thing That Matters Today
Four ways to prove you’re serious about customer satisfaction. by Steve Erickson www.SteveEricksonLLC.com Most partners in CPA firms tell me that client service is one of their primary concerns as work is often delivered at the 11th hour before a … Continued
15 Reasons to Dump a Client
You know the type.
They’re the clients that keep you awake at night, bother you on weekends, and drive your staff crazy. They’re the clients you’d rather you didn’t have. Wouldn’t it be great to dump them and make them some other accountant’s problem?
But how do you spot a problem client before they swell into a catastrophe? Arvid Mostad, president of Mostad & Christensen, a supplier of marketing materials to accounting firms, outlines 15 habits of bad clients: READ MORE →
Client-Centric CPA? It’s Not Just Numbers
Helping a retailer client by looking beyond accounting. [Editor’s note: We’ve been asking accountants what “client-centric” means to them. Here’s one of the many pithy answers we’re getting. Send yours to editor@cpatrendlines.com, or use Comments.] by June Ball, CPA Owner, … Continued
First, Sell Yourself. Sales Will Follow.
Charles H. Green says: Put your customers’ interests first and watch your sales increase. People want to buy from those they trust. The best way to be trusted by your customers is simply to be worthy of their trust. Be … Continued