SevenKeys CPA research shows that the best firms are three times more likely than laggards to fire clients. via AccountingWEB Firing clients is an effective way to manage growth and profitability. Clients should be evaluated on a variety of criteria … Continued
A five-person start-up in downtown New York is adding a new wrinkle to accounting competition by creating a Yelp! for tax and bookkeeping services.
[jwplayer mediaid=”13161″]
The big idea: Rate accountants like restaurants and take a piece of the business when clients and accountants connect.
There’s a buzz this tax season about a deepening divide between high performing firms and the rest of the profession — interestingly: especially among soloists.
Some solo practitioners are having a terrific season, others not. There’s no in-between. We’ve been wondering about the causes. And practitioners have been answering.
— Rick Telberg
Getting new clients may be many firms’ chief concern these days.
But for most firms, there’s un-mined gold in their current clients.
The accounting business may not be the same in five years. Today’s standard products and services are evolving quickly. How long, for instance, will simple 1040 tax prep last with the speed of data aggregation?
But if you still have the same clients, you will still have cash flows.
The Bottom Line:
Four ways to prove you’re serious about customer satisfaction. by Steve Erickson www.SteveEricksonLLC.com Most partners in CPA firms tell me that client service is one of their primary concerns as work is often delivered at the 11th hour before a … Continued
Never lose a client again. How do you dazzle a client these days? Add your ideas in Comments With client retention replacing the staffing shortage as the most troublesome issue facing CPA firms, it may be surprising that so few … Continued
With over 500 million users, where do you think your clients are? Who are these people on Facebook, Twitter, and LinkedIn? “It’s you and me and everybody we do business with,” says Bill Sheridan, the leading-edge communications manager for the … Continued
Charles H. Green says: Put your customers’ interests first and watch your sales increase. People want to buy from those they trust. The best way to be trusted by your customers is simply to be worthy of their trust. Be … Continued
Thomson Reuters’ Jack LaRue says many accountants may be intimidated by the rate of change in technology. As a result, they do nothing. Here, LaRue explains a simple first step to get started. When Jack talks, people listen. He has … Continued
Troubled companies can leave collateral damage in their wake. Don’t let your firm be one of the victims. by Rick Telberg The economy may, indeed, be at fault for many of the latest business failures. But blaming the economy won’t … Continued
New approaches to old challenges. Source: Accounting Office Management & Administration Report via www.cpaleadership.com. To subscribe to AOM&AR, go to www.ioma.com. Chicago-based CEB & Company LLC was formed in 2008 when Patrick O’Malley and William M. Kwit split off from … Continued
Can your clients tell if you are faking it? Do you seek out opportunities to learn new things that will help your clients overcome their most difficult challenges? Selling value-creation advisory services is truly a slam dunk with most modern … Continued
Make checking a client’s pulse part of your everyday habit.
Busy season may be hectic and the hours may be long, but if you’re not making time to get to know your clients better, then you’re missing an opportunity that may not come again for another year. By then, a competitor may have beaten you to the punch.
Many accountants, auditors and tax professionals don’t realize how much busy season is, in fact, “opportunity season.” You have your clients’ undivided attention. They should have yours.
Beyond the routine tax preparation and tax planning, beyond the reconciliations and check marking, you need to be using client face-time to explore their greater needs and goals and your firm’s performance and opportunities. READ MORE →