Download the sample client satisfaction survey. by Ed Mendlowitz Question: Is there any value to sending clients a survey? Response: Yes. Our firm sends a survey with every deliverable to a client. We want to know what they think and … Continued
Clients say: Not as long as you think. If you’re a finance manager on the client side, what do you say? by Rick Telberg Are most CPAs fooling themselves? If you ask a CPA, as CPA Trendlines has been doing … Continued
What you need to know. How finance executives pick accounting firms: Join the survey; get the answers. by Rick Telberg Here’s some good news for accounting firms: Most companies stick with their CPA firms for at least five to 10 … Continued
Four must-do’s for client retention…
What we know that clients don’t even know they need. By Sandi Smith, CPA Accountant’s Accelerator I’m pretty sure that I am not the only accountant who has made the following mistakes with clients. Here are a couple of ideas … Continued
Surprise: Hard work and knowledge aren’t Number 1. Neither are skills or knowledge.
Hint: It’s not about how smart they are or hard they work. By Rick Telberg How do you spot the hidden rock stars on your staff? And what do up-and-coming tax, accounting and finance professionals need to know to get … Continued