25 Things Customers Love

The best strategies from the best companies. By Arnold Sanow arnoldsanow.com In today’s fast-changing and competitive environment, excellent customer service is not only nice but essential for success. In fact, the only way to differentiate yourself and to become less … Continued

It’s Not Sales. It’s Your Duty

How to suggest additional services to clients and why you’re doing them a disservice if you don’t. By Ed Mendlowitz The CPA Trendlines Practice Doctor QUESTION: I always feel awkward telling clients they need additional services that I should perform … Continued

Job 1 for The Practice Owner: Client Management

The 8 critical ways CPA firm owners must manage clients. By Bill Reeb and Dominic Cingoranelli CPA Trendlines / Succession Institute Whether you simply desire to improve your firm’s operations or identify and implement a new long-term strategy, you need … Continued

Savvy CPAS Focus on the Constants

Don’t be distracted by the hot trend of the moment. In “10 Things That Accountants Didn’t Need to Worry about 10 Years Ago,” CPA Trendlines contributor Hitendra Patil generated reader reactions with some provocative thoughts about a tsunami of trends. … Continued